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Return & Exchange Policy
Return & Exchange Policy
Return & Exchange Policy for LUXLANE
Thank you for shopping with LUXLANE! We hope you love your purchase, but if for any reason you are not fully satisfied, we’re here to help. Please read our return policy below to ensure a smooth return or exchange process.
1. Returns
We accept returns on most items within 10 days from the date of delivery. To be eligible for a return, the item must be:
- Unused and in its original, unopened packaging.
- In the same condition as when you received it (undamaged and unused).
Please note: Certain products, such as personalized items, perishable goods, or hygiene-related items (like grooming tools), are non-returnable. These exclusions will be clearly marked on the product pages.
2. How to Return an Item
If you'd like to return an item, follow these steps:
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Contact Us: Please reach out to our customer service team at [Your Email Address] or call us at [Your Phone Number] to initiate your return. Be sure to include your order number and the reason for your return.
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Return Authorization: Once your return is approved, we will send you a return authorization and instructions on how to send the item back to us. You’ll need to cover the return shipping costs unless the item is defective or there was an error in fulfillment.
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Pack Your Return: Ensure the item is packed securely in its original packaging, including any accessories or parts, to avoid damage during transit.
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Ship the Item Back: Use the return label provided by us (if applicable) to ship the item back. Be sure to keep a receipt of the return shipment as proof.
3. Exchanges
We offer exchanges for items of equal or lesser value. If you'd like to exchange an item, please follow the same process as returns. Once the returned item is received, we will ship the exchange item to you.
4. Refunds
Once your return is received and inspected, we will notify you by email that we have processed your refund. Refunds will be issued to the original payment method. Please note that it may take several business days for your bank or credit card provider to process the refund and reflect it in your account.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [Your Email Address] or [Your Phone Number] with a description of the issue and photos of the damaged product. We will either send you a replacement or issue a full refund, including return shipping costs, at no additional charge to you.
6. Non-Returnable Items
Some items cannot be returned due to their nature, including:
- Personalized or custom-made items
- Opened pet food or treats
- Grooming products (for health and safety reasons)
- Sale or clearance items
These items will be clearly marked as non-returnable at the time of purchase.
7. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank or credit card statement first. If the refund is still not showing, please contact your payment provider. If you still have questions, don’t hesitate to contact us.
8. Contact Us
If you have any questions or concerns about your return or exchange, please contact us:
Email: [www.xyz123.com]
Phone: [1234567890]
Address: [-------------]
We are here to assist you and ensure that you are fully satisfied with your shopping experience at LUXLANE.
